Below, you will find ALL the information you need regarding the processing time of your order, tracking your package, getting in contact with our happy customer service team and managing your subscription.Track My Order
Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following. This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.
Deliveries in Australia with Australia Post generally take between 3-5 business, depending on your location. Deliveries to Melbourne and Sydney are generally 1-2 business days. Please keep in mind that once the parcel leaves our warehouse we don’t have any control over when it will arrive. Sometimes it’s super fast and other times it can be delayed.
We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands. So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fast possible response, please provide your order number and the actual name you ordered with. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day. Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.
All Happy Mammoth orders are shipped with full order tracking and require a signature on delivery. There are no exceptions to this. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.
We want to make sure you receive your Happy Mammoth products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility. If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you! Please note that we get charged $9.00 by our warehouse for providing incorrect addresses because it creates a lot of extra hassle slows down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this $9.00 charge before we make the change.
All Happy Mammoth products are natural foods and are considered perishable goods. Due to this, we unfortunately not except any returns or provide you with refunds due to product tampering and safety concerns. If, however, you were sent the wrong item then we will happily provide you with a refund. As long as the goods are in their original saleable condition. Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition, then they will be returned back to you. We’ll let you know by email if your item has been accepted for a refund or exchange.
Please note that ALL subscription products come with a minimum 3 month subscription term. This is to prevent people from taking advantage of our generous discounted subscription pricing options. We provide subscription options for people that are committed to improving their long-term health. If you don’t want to make this commitment or just want to try our products, we recommend selecting one of our once-off packages. The 3 month minimum is clearly listed on ALL product pages. It is your responsibility to read to this. There are no exceptions to this. Customers wanting to cancel before the 3 month minimum is up will be charged a $49 early cancellation fee.
If your 3 month period is up and you want to cancel your subscription, you can do this anytime using our manage your subscription page. You can also use this page to skip subscription months and change your delivery interval if you should so choose.
Have a question? Get in touch with our friendly customer service team for assistant. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.